1. Overview
At Dressi, we want you to be satisfied with our service. This Refund Policy explains our refund and cancellation policies for B2C (shopper) and B2B (brand) subscriptions.
2. B2C Subscriptions (Shoppers)
2.1 No Refunds for Monthly Subscriptions
Monthly subscriptions (Basic, Plus, Premium) are non-refundable. This is because:
- You have immediate access to the full monthly try-on limit
- We incur costs processing your photos
- Digital services cannot be "returned"
We recommend starting with the Free plan to test the service before upgrading.
2.2 Cancellation
You may cancel your subscription at any time from your account Settings. When you cancel:
- Cancellation takes effect at the end of your current billing period
- You retain access to paid features until the period ends
- Your account will revert to the Free plan afterward
- No refund is issued for the remaining days in your billing period
2.3 Exception: Technical Issues
If you experience a technical issue that prevents you from using the service within 48 hours of subscribing, please contact us at support@dressi.org. We will:
- Attempt to resolve the issue within 24 hours
- Issue a refund if we cannot resolve the issue
This exception applies only if you have not used the service (0 try-ons).
3. B2B Subscriptions (Brands)
3.1 14-Day Free Trial
All B2B plans include a 14-day free trial with:
- 500 try-ons included
- Credit card required at signup
- No charge during the trial period
You can cancel anytime during the trial without being charged.
3.2 Trial Cancellation
To cancel before being charged:
- Go to your brand dashboard at
/brand/subscription - Click "Cancel Subscription"
- Cancellation takes effect immediately
- You will not be charged
3.3 Post-Trial Refunds
After the trial period ends, B2B subscriptions are non-refundable for the same reasons as B2C subscriptions. However:
- You may cancel anytime to avoid future charges
- Access continues until the end of your billing period
3.4 Exception: Service Outages
If Dressi experiences a service outage lasting more than 24 hours within your first 7 days post-trial, we will issue a prorated refund for the days of downtime.
4. Payment Issues
4.1 Failed Payments
If your payment fails:
- We will email you immediately
- We will retry the payment 3 times over 7 days
- If all retries fail, your subscription will be cancelled
- You will revert to the Free plan (B2C) or lose access (B2B)
4.2 Duplicate Charges
If you are accidentally charged twice:
- Contact us at support@dressi.org within 7 days
- Provide transaction details
- We will refund the duplicate charge within 5-10 business days
4.3 Unauthorized Charges
If you believe you have been charged fraudulently:
- Contact us immediately at support@dressi.org
- We will investigate within 24 hours
- If fraud is confirmed, we will issue a full refund
- We may also suspend or terminate the account
5. Refund Process
5.1 How to Request a Refund
If you qualify for a refund under this policy:
- Email us at support@dressi.org
- Include your account email and reason for refund
- Provide any relevant details (transaction ID, error messages, etc.)
- We will respond within 24-48 hours
5.2 Refund Timeline
Once approved:
- Refunds are processed within 3-5 business days
- Funds appear in your account within 5-10 business days (depending on your bank)
- Refunds are issued to the original payment method
5.3 Partial Refunds
We do not issue partial refunds except in cases of:
- Documented service outages (B2B only, prorated)
- Billing errors
6. Disputes and Chargebacks
Please contact us before initiating a chargeback. Chargebacks can result in:
- Immediate account suspension
- Additional fees
- Difficulty resolving the issue
We are committed to resolving payment issues fairly and will work with you to find a solution.
7. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be announced via email.
8. Contact Us
For questions about refunds, billing, or cancellations, please contact: